Last updated: 9/10/2026

At Apiswear, customer satisfaction matters to us. If something isn’t right with your order — physical or digital — please reach out and we’ll do our best to make it right.

 Right of Withdrawal (14 Days)

In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

– For physical goods, the withdrawal period starts from the day you (or a third party you’ve nominated) receive the item.
– For digital content or services, the withdrawal period starts from the day of purchase. If you request that access to digital content begin immediately (e.g. instant download or activation) and you expressly consent to this at checkout, you acknowledge that you lose your right of withdrawal once performance has begun or the download starts.

To exercise your right of withdrawal, contact us at [Insert Support Email] before the 14-day period ends, stating your order number and intent to withdraw. A withdrawal form or a clear written statement (email is fine) is sufficient — you don’t need to give a reason.

 Physical Product Returns

If you wish to return a physical item:

1. Contact us at [Insert Support Email] within 14 days of receiving your order, including:
   – Your order number
   – The item(s) you’re returning
   – Reason for the return (helps us improve, though not required)
2. We’ll confirm the return and provide instructions on where to send the item.
3. Send the item back within 14 days of notifying us of your withdrawal.

Condition of returned items: Items should be unused, in their original packaging, and with all tags/labels attached where applicable. You’re liable for any diminished value of the goods resulting from handling beyond what’s necessary to check the item’s nature and function.

Return shipping costs: The customer is responsible for the cost of returning the item, unless the item arrived faulty, damaged, or incorrect — in which case we’ll cover return shipping.

Exceptions: The right of withdrawal does not apply to:
– Custom-made or personalized items made to your specification
– Sealed items that were unsealed after delivery and are not suitable for return for health or hygiene reasons
– Digital content once download or streaming has begun with your consent (see above)

 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

– Approved refunds are processed to your original payment method within 14 days of us receiving the returned goods (or proof of return shipment, whichever is earlier).
– Original shipping costs are refunded only if the return is due to our error (faulty, damaged, or incorrect item) or if required by law.
– We may withhold reimbursement until we’ve received the goods back, or you’ve supplied evidence of having sent them back.

 Digital Products

Digital products (downloads, licenses, online services, or similar) are non-refundable once access has been granted or the download has started, except:
– Where the product is defective or not as described
– Where required by applicable EU consumer law

If you experience a technical issue with a digital product, contact us first at [Insert Support Email] so we can try to resolve it before requesting a refund.

 Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, or different from what you ordered, contact us within a reasonable time at [Insert Support Email] with:
– Your order number
– A description of the issue
– Photos, if applicable

We’ll arrange a replacement, repair, or full refund, including return shipping costs, at no cost to you.

 How to Contact Us

For all returns, refunds, or withdrawal requests, please contact:

Email: Info@apiswear.eu
Business Address:Portugal