*Last updated: 9/10/2026
Thanks for shopping with Apiswear. Here’s everything you need to know about how we get your order to you.
 Where We Ship
We currently ship to:
– All European Union member states
– United Kingdom
If your country isn’t listed, contact us at [Insert Support Email] — we may be able to arrange delivery on request.
 Order Processing Time
Orders are processed and dispatched within 5–7 business days of purchase. Processing time doesn’t include weekends or public holidays, and may occasionally extend during high-demand periods (e.g. sales, holidays) — we’ll let you know if that happens.
 Digital Products
Digital products (downloads, licenses, or online access) are delivered electronically, typically within minutes to a few hours of purchase confirmation, once payment has been verified. You’ll receive a link or access details by email. No physical shipping applies.
 Shipping Costs & Delivery Times
Shipping costs are calculated at checkout based on your delivery address and order weight/size.
– Free shipping is available on orders over 200 euros.
– Below that threshold, standard shipping rates apply and will be shown before you complete checkout.
Estimated delivery times after dispatch:
| Destination | Estimated Delivery |
|—|—|
| EU (mainland) | 3–7 business days |
| EU (islands/remote areas) | 5–10 business days |
| United Kingdom | 5–10 business days |
These are estimates, not guarantees — actual delivery times can vary due to carrier delays, customs processing, or circumstances beyond our control.
 Customs & Import Charges (UK Orders)
Since the UK is outside the EU customs union, orders shipped there may be subject to import duties, VAT, or customs clearance fees charged by UK customs upon arrival. These charges are the responsibility of the customer and are not included in the order or shipping total. We recommend checking with UK customs or your local postal service for details specific to your order.
 Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information (where available), so you can follow your package to your door.
 Lost, Delayed, or Damaged Shipments
If your order hasn’t arrived within the estimated delivery window, or arrives damaged:
1. Contact us at [Insert Support Email] with your order number.
2. We’ll investigate with the carrier and work with you on a resolution — replacement, refund, or reshipment, depending on the situation.
 Incorrect Address
Please double-check your shipping address at checkout. We’re not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after ordering, contact us immediately at [Insert Support Email] and we’ll try to correct it before dispatch.
 Questions?
For anything shipping-related, reach out to:
Email: Info@apiswear.eu
Business Address:Portugal